# Shared content isn't added to a collection

- Product: Clastly
- Category: Share Sheet
- Type: Troubleshooting
- Updated: 2026-10-29
- URL: https://www.clastly.com/support/share-sheet/shared-item-not-added/

If you can't find a record after saving from the share sheet, or Clastly doesn't appear as a share destination, open Clastly and check the destination collection.

Shared content is added to its collection the next time you open Clastly. Some content types or item counts can't be sent to Clastly.

:::option{title="Open Clastly and check the destination"}
1. Open Clastly.
2. Open the collection you chose in the share sheet and find the record with the title you entered.
3. If the record is there, check its note too. Items with no matching field and any additional items go into the note.
:::

:::option{title="Show Clastly in the share sheet"}
1. Scroll left along the app row in the share sheet and tap :ui[More].
2. Find Clastly in the list and set it to appear in the share sheet.
:::

:::option{title="Check the content type and item count"}
1. Reduce the selection to no more than 10 photos, one video, or five other files and share again.
2. To import CSV or TSV, follow [Import CSV and TSV files](https://www.clastly.com/support/import-export/import-csv.md). CSV and TSV aren't supported by the share extension.
:::

After saving in the share sheet, open Clastly to make sure the record has been added.

If the problem continues, include the source app, content types and item counts, message shown, and Clastly version when contacting support.