# Clastly Pro features aren't available after purchase

- Product: Clastly
- Category: Clastly Pro
- Type: Troubleshooting
- Updated: 2026-10-29
- URL: https://www.clastly.com/support/pro/pro-not-unlocked/

If the Clastly Pro purchase screen still appears after purchase, restore your purchases and review your subscription status.

The purchase screen or a message saying your purchase can't be verified may appear when Clastly hasn't verified the purchase, can't find an active subscription, or detects a payment issue.

:::option{title="Restore your purchases"}
1. Check which Apple Account you used for the purchase and connect to the internet.
2. Follow [Restore purchases](https://www.clastly.com/support/pro/restore-purchases.md) to refresh your purchase status.
:::

:::option{title="Review your subscription status"}
1. Open :ui[Clastly Pro] from :ui[Settings] at the bottom of the collection list.
2. If the subscription status screen appears, review :ui[Status] and :ui[Ends] or :ui[Next Renewal].
3. If :ui[Payment Issue] appears, choose :ui[Update Payment Method] and follow the instructions.
:::

To change your subscription, see [Cancel or change your subscription](https://www.clastly.com/support/pro/cancel-subscription.md).

If the problem continues, include your Clastly version, purchased plan, displayed subscription status and message, and the result of restoring purchases when contacting support.